Family and friends can make a meaningful difference for parents with babies on the Neonatal Unit. If you know a family going through this experience, these small acts of care can offer huge comfort. 

Practical Support

Parents with premature babies often struggle to keep up with everyday tasks while spending as much time as possible with their baby. Helping with things like: 

• Cooking healthy meals 
• Doing laundry or cleaning 
• Shopping 
• Taking care of siblings 

…can ease a lot of pressure. Sometimes simply stepping in without being asked can make their day. 

Many families also have older children who still need someone to do the nursery or school and routine activities. Offering to help with siblings gives parents peace of mind and helps maintain normality for the children. 

Some mothers may be recovering from a caesarean section and unable to drive for several weeks. Providing lifts to and from the hospital can be a huge relief. 

Emotional Support

Parents on the Neonatal Unit may feel isolated, especially if they don’t know anyone who has been through a similar journey. Your presence and willingness to listen can mean more than you realise. 

Some parents may withdraw from social life while focusing on their baby; others may appreciate a short break or a meal out. Even if they decline, knowing the invitation is there offers comfort and connection. 

For further information on emotional support that is available to families please see ‘Emotional Support section’  

Emotional Support for Families

Welcoming a baby into neonatal care can feel overwhelming, and no family should navigate that experience alone. Our unit is committed to supporting parents and carers emotionally as well as medically.

Support on the Unit

This year, a dedicated psychologist will be joining our neonatal team. Families who would like to talk to someone face‑to‑face during their time on the unit will be able to access personalised emotional support directly on site.

External Support Organisations

We also signpost families to trusted national organisations offering specialist guidance and peer support:

These services offer additional reassurance, practical advice, and opportunities to connect with others who understand the neonatal journey.